Bill Shock
by admin- Published:October 24th, 2008
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- Category:mobile life youth, mobile youth consumers
From Original Post Here
James Myring, Head of Internet and Telecoms Research at Continental Research reveals the findings of research into the impact of the credit crunch on consumer’s mobile phone spending habits
The price of old fashioned ‘boring’ essentials like food, heating and
petrol has gone through the roof recently. For the first time in many
years disposable income is falling as pay rises fail to keep up with
inflation. The spectres of recession and rising unemployment hang over
the country. The mobile industry has matured during a period of
continuous economic growth. New technologies were paid for from a
growing disposal income - buying a new mobile phone did not necessarily
mean that people had to make savings elsewhere. But now that the credit
crunch is biting income, we wanted to understand how a more challenging
economy is affecting people’s expenditure on mobile phones. It’s
impossible to survive without food and heating, but even those of us
who might wonder how we would live without our mobile will acknowledge,
perhaps grudgingly, that once we did just that.
This doesn’t mean that we’ll suddenly go back to communicating with
landlines – mobiles are seen as essentials - but our research indicates
that the way people will use them will change as belts tighten.
Mindsets are changing – and this will impact the mobile industry.
Cutting costs
Two fifths of all mobile owners plan to reduce their bill in the next
12 months According to our survey of 972 mobile phone owners in August
this year, 41% expect to do something to reduce their mobile spend in
the coming 12 months due to worries about an economic downturn. A
concern for networks will be that the desire to make economies is
concentrated amongst the highest ARPU groups - 63% amongst 25-34 years
olds compared to only 12% of mobile owners aged over 65. Similarly, it
is 56% among the more valuable contract customers, compared to 32% of
pre-pay mobile users.
The particular worry for the mobile industry is that expenditure is
fairly discretionary – as a result of concerns about the economy, 21%
of pre-pay customers expect to reduce the volume of calls they make to
reduce bills. This will be less effective for those on a monthly
contract, but 24% of contract customers expect to downgrade to a
cheaper deal in the next year. Handset manufacturers could also be
threatened, with 13% of contract and 10% of pre-pay customers saying
they are likely to put off buying or upgrading to a new handset in the
next 12 months.
Forget the extras
Indeed, there will be some downward pressure on usage of ‘extra’
services. As a result of a possible economic downturn, 14% of 16-24
year olds and 11% of 25-34 year olds expect to use fewer additional
‘premium’ services such as mobile Internet and TV, ad text message
updates. In other words, if newer services such as mobile Internet and
Moile TV are to grow strongly, they will need to drop significantly in
cost. Advertising revenue can help to reduce the price to mobile users,
but at a time when advertising budgets are also under pressure, it
would be naïve to expect advertisers to invest significant funds
without the guarantee of a large audience. Now, more than ever, there
is a need for technological advances to help bring down the price of
advanced mobile services.
Opportunity from adversity
Furthermore, unlike the Internet, which can offer the opportunity to
make savings by buying online, the mobile industry is one that does not
generally offer cost savings – calls cost more than landlines, mobile
Internet is expensive and an inferior substitute to the ‘real’ Internet
and the same can be said for Mobile TV. The ‘only’ advantage (and it is
of course a massive one) is that with a mobile phone you can do these
things wherever you want.
How will the relatively new and inexperienced mobile industry adapt to
a situation that looks threatening? Many of the relatively youthful
senior managers at mobile companies will have no experience of running
a business during a sharp downturn in consumer spending.
The answer is that the industry has to adapt to a different economic
climate – and fast. The companies that will succeed look likely to be
those that acknowledge the reality of the situation and work with
mobile users to reduce bills. Innovation will be as important as ever,
but the focus must be on using technological advances as a means to
reduce costs to consumers, rather than generate additional revenue
streams.
The decline of newspaper popularity has been attributed to the rise of the internet and the proliferation of web-based content. With an extremely low barrier of entry and variable cost, the web allows anyone with a computer to become an independent publisher: As a result, the amount and variety of content online far exceeds print publications in most fields.
